Information

Terms/Glossary

 

L.K.Q - Like Kind Quality
Used O.E. parts.

 

O.E. - Original Equipment
Original Equipment parts that are manufactured for your model.

 

O.E.M - Original Equipment Manufacturer
Original Equipment Manufacturer--an organization that makes devices from component parts bought from other organizations

 

R-12
Freon - In the past freon was used as the refrigerant for your air conditioning system which contains CFC's, a chemical known in depleting the ozone layer.

 

R134a
A replacement for freon. Used in all the current automobiles as the refrigerant in your air conditioning systems.

 

Used Parts
O.E.M parts made for your vehicle but have been previously used

 

Remanufactured (Reman)
These parts are O.E.M. parts that have been cleaned, disassembled and have had the parts that wear out replaced.

 

Quality Replacement Parts
Parts made by companies other than the original manufacturer

 

Reconditioned Parts
Parts that are used O.E.M parts but have been made to look like a new part

 

After Market

Parts made for your car by companies other than the original manufacturer.

 

Total Loss

When the cost of repair reaches or exceeds the percentage of vehicle value set by the insurer.

Usually the percentage is 70%; however, varies with insurance companies and is not determined by The Color Works Inc.

 

Option to OEM

An original equipment manufacturer part that a supplier was able to price match to an after market part cost to fit within an insurance policy contract.

 

H.A.P.s

Hazardous Air Pollutants. Known carcinogens as listed by the U.S. Government.

 

V.O.C.s

Volatile organic compounds, both made made and naturally occurring, usually concerned with ground water contamination.

 

Claimant

The person who is claiming the incident on another person's insurance.

 

Insured

The person who is claiming the incident on their own insurance.

 

Betterment

Parts that wear out over time and use are subject to betterment when they are replaced in the repair process :example, tires, battery, struts, windshield. These charges are determined by the insurance company and are pro-rated based on vehicle mileage and wear limits.